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All Systems Operational
Past Incidents
Sep 3, 2025
No incidents reported today.
Sep 2, 2025
No incidents reported.
Sep 1, 2025
No incidents reported.
Aug 31, 2025
No incidents reported.
Aug 30, 2025
No incidents reported.
Aug 29, 2025
No incidents reported.
Aug 28, 2025
Resolved -
We continue to see success with the changes put in place to resolve errors, following a recent Microsoft Office update. We appreciate your patience as our teams worked to address this issue.
Aug 28, 17:09 EDT
Aug 28, 17:09 EDT
Update -
If you see any issues with Outlook upon first launch, please try closing and reopening the application. In many cases, we have seen that closing and reopening Outlook has been a necessary step to achieve full resolution for this issue. Our teams continue to monitor to ensure expected behavior for all users impacted by this issue.
Aug 28, 07:36 EDT
Aug 28, 07:36 EDT
Update -
We continue to see success for the majority of customers affected by this issue. For any users still experiencing the issue, we will be deploying a change overnight and expect full resolution for these users at that time.
Aug 27, 17:33 EDT
Aug 27, 17:33 EDT
Update -
A change was successfully deployed overnight for users experiencing Microsoft errors within Office applications. If you see any issues with Outlook upon first launch, please try closing and reopening the application. In many cases, we have seen that closing and reopening Outlook has been a necessary step to achieve full resolution for this issue.
Our teams are continuing to monitor this issue to ensure expected behavior after last night's change.
Aug 27, 09:52 EDT
Our teams are continuing to monitor this issue to ensure expected behavior after last night's change.
Aug 27, 09:52 EDT
Update -
We have seen positive results following the change deployed last night to a segment of affected users. Tonight, the same change will be deployed to the remaining users affected, to resolve Microsoft errors within Office applications.
If you see any issues with Outlook upon first launch, please try closing and reopening the application. In many cases, we have seen that closing and reopening Outlook has been a necessary step to achieve full resolution for this issue.
Aug 26, 17:27 EDT
If you see any issues with Outlook upon first launch, please try closing and reopening the application. In many cases, we have seen that closing and reopening Outlook has been a necessary step to achieve full resolution for this issue.
Aug 26, 17:27 EDT
Update -
Due to a recent Microsoft Office update, some users may see a Microsoft error upon launching Office applications inside the cloud. We are testing a solution with a segment of affected users and will monitor results today. If successful, we will deploy the change to all affected users overnight. As updates become available, we will continue to update this post.
Aug 26, 09:05 EDT
Aug 26, 09:05 EDT
Update -
Due to a recent Microsoft Office update, some users may see a Microsoft error upon launching Office applications inside the cloud. Affected users should try the following steps to resolve:
1) Open Excel or Word (not Outlook) inside your Rightworks cloud
2) Navigate to your profile icon from within the application and Sign Out
3) When asked to remove account, select Yes
4) Navigate back to your profile icon and Sign In using your Rightworks credentials
If you continue to experience issues after trying the above steps, please contact our support team so we can further assist you.
This is an ongoing incident, as updates become available, we'll update this post
Aug 25, 08:29 EDT
1) Open Excel or Word (not Outlook) inside your Rightworks cloud
2) Navigate to your profile icon from within the application and Sign Out
3) When asked to remove account, select Yes
4) Navigate back to your profile icon and Sign In using your Rightworks credentials
If you continue to experience issues after trying the above steps, please contact our support team so we can further assist you.
This is an ongoing incident, as updates become available, we'll update this post
Aug 25, 08:29 EDT
Update -
We continue to see some impact related to a recent Microsoft Office update. Affected users may see a Microsoft error upon launching Office applications inside the cloud. If you are affected, please try the following steps to resolve:
1) Open Excel or Word (not Outlook) inside your Rightworks cloud
2) Navigate to your profile icon from within the application and Sign Out
3) When asked to remove account, select Yes
4) Navigate back to your profile icon and Sign In using your Rightworks credentials
If you continue to experience issues after trying the above steps, please contact our support team so we can further assist you.
This is an ongoing incident, as updates become available, we'll update this post
Aug 22, 17:30 EDT
1) Open Excel or Word (not Outlook) inside your Rightworks cloud
2) Navigate to your profile icon from within the application and Sign Out
3) When asked to remove account, select Yes
4) Navigate back to your profile icon and Sign In using your Rightworks credentials
If you continue to experience issues after trying the above steps, please contact our support team so we can further assist you.
This is an ongoing incident, as updates become available, we'll update this post
Aug 22, 17:30 EDT
Update -
We continue to see some impact related to a recent Microsoft Office update. Affected users may see a Microsoft error upon launching Office applications inside the cloud. If you are affected, please try the following steps to resolve:
1) Open Excel or Word (not Outlook) inside your Rightworks cloud
2) Navigate to your profile icon from within the application and Sign Out
3) When asked to remove account, select Yes
4) Navigate back to your profile icon and Sign In using your Rightworks credentials
If you continue to experience issues after trying the above steps, please contact our support team so we can assist you.
Aug 21, 13:34 EDT
1) Open Excel or Word (not Outlook) inside your Rightworks cloud
2) Navigate to your profile icon from within the application and Sign Out
3) When asked to remove account, select Yes
4) Navigate back to your profile icon and Sign In using your Rightworks credentials
If you continue to experience issues after trying the above steps, please contact our support team so we can assist you.
Aug 21, 13:34 EDT
Monitoring -
Due to a recent Microsoft Office update, some users are seeing a Microsoft error when launching Office applications inside the Rightworks cloud. Please try the following steps to resolve this error:
1) Open Excel or Word (not Outlook) inside your Rightworks cloud
2) Navigate to your profile icon from within the application and Sign Out
3) When asked to remove account, select Yes
4) Navigate back to your profile icon and Sign In using your Rightworks credentials
If you continue to experience issues after trying the above steps, please contact our support team.
Aug 20, 21:36 EDT
1) Open Excel or Word (not Outlook) inside your Rightworks cloud
2) Navigate to your profile icon from within the application and Sign Out
3) When asked to remove account, select Yes
4) Navigate back to your profile icon and Sign In using your Rightworks credentials
If you continue to experience issues after trying the above steps, please contact our support team.
Aug 20, 21:36 EDT
Identified -
Some users are seeing a Microsoft error when launching Office applications inside the Rightworks cloud. Please try the following steps to resolve this error:
1) Open Excel or Word (not Outlook) inside your Rightworks cloud
2) Navigate to your profile icon from within the application and Sign Out
3) When asked to remove account, select Yes
4) Navigate back to your profile icon and Sign In using your Rightworks credentials
If you continue to experience issues after trying the above steps, please contact our support team.
Aug 20, 12:41 EDT
1) Open Excel or Word (not Outlook) inside your Rightworks cloud
2) Navigate to your profile icon from within the application and Sign Out
3) When asked to remove account, select Yes
4) Navigate back to your profile icon and Sign In using your Rightworks credentials
If you continue to experience issues after trying the above steps, please contact our support team.
Aug 20, 12:41 EDT
Resolved -
This incident has been resolved.
Aug 28, 12:40 EDT
Aug 28, 12:40 EDT
Update -
CCH reports affected services have returned to normal at this time.
Aug 28, 12:35 EDT
Aug 28, 12:35 EDT
Monitoring -
CCH is reporting service disruption across some of their applications. Please see their status page for further details - https://support.cch.com/oss/ml/appstatus
Aug 28, 12:21 EDT
Aug 28, 12:21 EDT
Aug 27, 2025
Resolved -
This incident has been resolved.
Aug 27, 17:36 EDT
Aug 27, 17:36 EDT
Update -
As a reminder, we've made some changes to your Rightworks login experience. You will notice a new look to the Rightworks login page, as well as some new features when authenticating via DUO.
Aug 27, 10:51 EDT
Aug 27, 10:51 EDT
Update -
We've made some changes to your Rightworks login experience. You will notice a new look to the Rightworks login page, as well as some new features when authenticating via DUO.
Aug 27, 07:13 EDT
Aug 27, 07:13 EDT
Monitoring -
This is a reminder that we are making a few changes to your Rightworks portal login experience. You will notice a new layout to your login page, as well as new features when authenticating via DUO. These changes will take affect at 7am EST on Wednesday, August 27th.
Aug 26, 20:00 EDT
Aug 26, 20:00 EDT
Resolved -
This incident has been resolved.
Aug 27, 10:50 EDT
Aug 27, 10:50 EDT
Update -
CCH reports the issue has been resolved and all services are available at this time - https://support.cch.com/oss/ml/appstatus
Aug 27, 10:48 EDT
Aug 27, 10:48 EDT
Monitoring -
CCH has reported they are working to address this issue. Please see their status page for further details - https://support.cch.com/oss/ml/appstatus
Aug 27, 10:10 EDT
Aug 27, 10:10 EDT
Investigating -
We are currently investigating this issue.
Aug 27, 09:51 EDT
Aug 27, 09:51 EDT
Aug 26, 2025
Aug 25, 2025
Aug 24, 2025
No incidents reported.
Aug 23, 2025
No incidents reported.
Aug 22, 2025
Aug 21, 2025
Aug 20, 2025