Portal Website

Incident Report for Rightworks Premier

Resolved

This incident has been resolved.
Posted Oct 30, 2025 - 08:48 EDT

Update

While Microsoft's remediation efforts continue, our monitoring indicates our systems have achieved full recovery. All users should be able to access our cloud portal. If you continue to experience issues, please contact our support team so we can further assist.

We continue to monitor this incident closely to ensure no further impact to our portal systems - https://azure.status.microsoft/en-us/status
Posted Oct 29, 2025 - 19:18 EDT

Monitoring

As Microsoft continues their recovery of affected Azure services, we are beginning to see some success with users accessing our primary portal site; however, we are not yet seeing full recovery for all users. If you continue to experience issues accessing our primary site, please continue to utilize our backup site in the meantime - https://backup.cloud.rightworks.com/

We continue to monitor this incident closely and will provides updates as we see further recovery of our services. Microsoft anticipates full recovery by 7:20 PM ET - https://azure.status.microsoft/en-us/status
Posted Oct 29, 2025 - 18:13 EDT

Update

Microsoft reports they are actively working towards recovery. Please see their latest update regarding recovery timeline - https://azure.status.microsoft/en-us/status

Our teams continue to monitor this incident closely. Our backup site remains available - https://backup.cloud.rightworks.com/
Posted Oct 29, 2025 - 14:19 EDT

Update

Microsoft has updated their status page to confirm they are actively investigating: https://azure.status.microsoft/en-us/status. We will continue to share updates as they come available. The backup portal remains available: https://backup.cloud.rightworks.com/
Posted Oct 29, 2025 - 12:24 EDT

Identified

We have identified the issue and believe it to be rooted in Azure service interruptions. Our teams are in communication with Microsoft and will provide updates as soon as possible. Please continue to use the backup portal in the meantime: https://backup.cloud.rightworks.com/
Posted Oct 29, 2025 - 12:13 EDT

Investigating

We are aware that some users are experiencing issues accessing the portal website. Our teams are currently investigating. If you are experiencing this issue, please use the backup portal: https://backup.cloud.rightworks.com/
Posted Oct 29, 2025 - 11:57 EDT