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Monitoring - We are working to resolve an issue that is preventing Office 365 services from being provisioned at the user level. This issue impacts the ability to provision new O365 services, or make changes to existing O365 services, at the user level. We will provide further updates once a fix is in place.
Dec 05, 2023 - 21:18 EST
Dec 05, 2023 - 21:18 EST
About This Site
This is the status page for Rightworks OneSpace Firm Premier
Past Incidents
Dec 6, 2023
No incidents reported today.
Dec 5, 2023
Resolved -
This incident has been resolved.
Dec 5, 20:58 EST
Dec 5, 20:58 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Dec 5, 19:40 EST
Dec 5, 19:40 EST
Investigating -
We have received reports that some users are receiving a "404 error" when attempting to login to the cloud portal website. Our teams are currently investigating. If you are unable to login, please utilize the backup site https://backup.cloud.rightworks.com/
Dec 5, 19:14 EST
Dec 5, 19:14 EST
Resolved -
This incident has been resolved.
Dec 5, 16:04 EST
Dec 5, 16:04 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Dec 5, 14:44 EST
Dec 5, 14:44 EST
Identified -
This issue seems to be related to our toll-free number which we are working to resolve. In the meantime, please call 678-297-0066 to reach support.
Dec 5, 13:31 EST
Dec 5, 13:31 EST
Investigating -
We are reviewing potential problems with our phone service. Our teams are in contact with our vendor to investigate.
Dec 5, 13:24 EST
Dec 5, 13:24 EST
Dec 4, 2023
Resolved -
This incident has been resolved.
Dec 4, 09:26 EST
Dec 4, 09:26 EST
Monitoring -
At this time we believe this problem was related to an issue at our vendor, Duo. The problems seem to be resolved at this time.
Dec 4, 08:14 EST
Dec 4, 08:14 EST
Identified -
The issue has been identified and a fix is being implemented.
Dec 4, 07:58 EST
Dec 4, 07:58 EST
Investigating -
Our teams are currently investigating an issue with logging into the cloud.rightworks.com portal along with some reports of applications not launching. Please check back for updates.
Dec 4, 07:40 EST
Dec 4, 07:40 EST
Dec 3, 2023
No incidents reported.
Dec 2, 2023
No incidents reported.
Dec 1, 2023
Resolved -
This incident has been resolved.
Dec 1, 15:47 EST
Dec 1, 15:47 EST
Update -
Thomson Reuters continues working to resolve issues related to degraded performance with Onvio Firm Management. If you are impacted by this issue, please see their status page for more details: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
Dec 1, 13:17 EST
Dec 1, 13:17 EST
Monitoring -
Thomson Reuters is currently investigating reports of degraded performance with Onvio Firm Management and Checkpoint Engage. If you are impacted by either of these issues, please see their status page for more details: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
Dec 1, 08:50 EST
Dec 1, 08:50 EST
Resolved -
This incident has been resolved.
Dec 1, 09:01 EST
Dec 1, 09:01 EST
Monitoring -
A fix has been implemented and we are monitoring the results. If you started a session prior to the fix, you may need to start a new session.
Dec 1, 08:02 EST
Dec 1, 08:02 EST
Identified -
The issue has been identified and a fix is being implemented.
Dec 1, 07:55 EST
Dec 1, 07:55 EST
Investigating -
Our teams are investigating issues launching some browsers in cloud for some firms. We will provide updates as soon as possible.
Dec 1, 07:33 EST
Dec 1, 07:33 EST
Nov 30, 2023
No incidents reported.
Nov 29, 2023
Resolved -
Any user that still is having problems will need to contact Thomson Reuters for assistance.
Nov 29, 09:43 EST
Nov 29, 09:43 EST
Update -
If you are having a problem logging into Thomson Reuters applications, you will need to contact their support teams. Our teams are not able to address or resolve these problems.
Nov 28, 10:19 EST
Nov 28, 10:19 EST
Update -
Please be reminded to use the guide below if you are having problems logging into Thomson Reuters applications:
https://www.thomsonreuters.com/en-us/help/account-management/set-up-two-factor-authentication.html
Nov 27, 09:06 EST
https://www.thomsonreuters.com/en-us/help/account-management/set-up-two-factor-authentication.html
Nov 27, 09:06 EST
Monitoring -
If you need assistance setting up the new two-factor authentication method for your TR account, please refer to TR's guide:
https://www.thomsonreuters.com/en-us/help/account-management/set-up-two-factor-authentication.html
Nov 22, 12:48 EST
https://www.thomsonreuters.com/en-us/help/account-management/set-up-two-factor-authentication.html
Nov 22, 12:48 EST
Nov 28, 2023
Nov 27, 2023
Nov 26, 2023
No incidents reported.
Nov 25, 2023
No incidents reported.
Nov 24, 2023
No incidents reported.
Nov 23, 2023
No incidents reported.
Nov 22, 2023
Resolved -
This incident has been resolved.
Nov 22, 17:40 EST
Nov 22, 17:40 EST
Update -
Thompson Reuters has completed their emergency work and has marked their incident as monitoring.
https://taxprofessionals-status.hostedtax.thomsonreuters.com/incidents/zrgkzk8hqx1b
Nov 22, 08:00 EST
https://taxprofessionals-status.hostedtax.thomsonreuters.com/incidents/zrgkzk8hqx1b
Nov 22, 08:00 EST
Monitoring -
TR has reported that some customers are experiencing degraded performance when accessing NetFirm CS. Users may experience delays logging in and performing login resets. They are currently investigating the issue. Please see their status page for further updates.
https://taxprofessionals-status.hostedtax.thomsonreuters.com/
Nov 21, 11:51 EST
https://taxprofessionals-status.hostedtax.thomsonreuters.com/
Nov 21, 11:51 EST
Resolved -
This incident has been resolved.
Nov 22, 12:49 EST
Nov 22, 12:49 EST
Update -
We have completed our work to correct this issue and our testing shows positive results. We will continue to monitor for any issues this morning before marking this incident as resolved.
Nov 22, 08:01 EST
Nov 22, 08:01 EST
Monitoring -
We will be continuing to apply the UT fix into the evening and overnight hours. We expect this to be resolved for all firms tomorrow (11/22) morning.
Nov 21, 17:31 EST
Nov 21, 17:31 EST
Update -
We are continuing to deploy the UltraTax fix for firms. We will update status when the fix has been deployed to all firms.
If your firm has received the fix, and you need assistance setting up the new two-factor authentication method for your TR account, please refer to TR's guide: https://www.thomsonreuters.com/en-us/help/account-management/set-up-two-factor-authentication.html
Nov 21, 12:24 EST
If your firm has received the fix, and you need assistance setting up the new two-factor authentication method for your TR account, please refer to TR's guide: https://www.thomsonreuters.com/en-us/help/account-management/set-up-two-factor-authentication.html
Nov 21, 12:24 EST
Update -
Our team is working to deploy a fix for all firms that are unable to launch UltraTax. We will update this message once the fix is completely deployed.
Nov 21, 10:07 EST
Nov 21, 10:07 EST
Identified -
Our teams are working on and testing a solution.
Nov 21, 09:00 EST
Nov 21, 09:00 EST
Investigating -
Our teams are investigating an issue with opening Ultratax for some users.
Nov 21, 08:23 EST
Nov 21, 08:23 EST