Resolved -
This incident has been resolved.
Apr 14, 11:47 EDT
Update -
CCH advises affected users to fully close and then reopen CCH Axcess. This action should resolve the reported issues. For the latest updates, please visit https://support.cch.com/oss/ml/appstatus.
Apr 14, 10:52 EDT
Monitoring -
CCH is aware of reported performance issues affecting CCH Axcess and is actively reviewing the situation. For ongoing updates, please visit https://support.cch.com/oss/ml/appstatus.
Apr 14, 10:38 EDT
Investigating -
Several firms have have reported CCH Axcess outages, latency, application errors, and dashboard access failures. Some users are encountering error codes (e.g., 50402) when launching Tax through Axcess. We will provide further updates as more information becomes available.
Apr 14, 10:32 EDT