Resolved -
This incident has been resolved.
Mar 30, 19:17 EDT
Monitoring -
For impacted users, CCH has advised that closing and reopening the applicable application may help resolve the issue. We will continue to monitor the situation and provide additional updates as they become available. The latest updates regarding CCH Axcess application performance can be found here: https://support.cch.com/oss/ml/appstatus
Mar 30, 18:45 EDT
Investigating -
We have received multiple reports of CCH Axcess performance issues across several clients, including unexpected application closures, “unavailable” messages, connection failures, and freezing. Our teams are assisting users as they call in and actively investigating the issue. In the meantime, restarting the session may help improve performance for affected users. We will share updates as more information becomes available.
Mar 30, 17:47 EDT