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All Systems Operational
About This Site
This is the status page for Rightworks OneSpace Firm Premier
Past Incidents
Jul 27, 2024
No incidents reported today.
Jul 26, 2024
No incidents reported.
Jul 25, 2024
No incidents reported.
Jul 24, 2024
No incidents reported.
Jul 23, 2024
Resolved -
This incident has been resolved.
Jul 23, 16:44 EDT
Jul 23, 16:44 EDT
Update -
Issues with computers being stuck on blue screens continue for some users. Our teams are seeing that rebooting, perhaps multiple times, is proving successful in resolving this issue. A wired network connection shows to improve success time frames.
Jul 23, 10:02 EDT
Jul 23, 10:02 EDT
Update -
A solutions has been pushed to aide recovery for any machine which still is experiencing blue screens. If stuck on a blue screen, please reboot the machine manually until it comes up normally. Remediation is faster and more likely first try if using a wired network connection.
Jul 22, 16:18 EDT
Jul 22, 16:18 EDT
Update -
The impact to servers has been fully remediated. Any local computer that has not been used will still need to follow the steps cited. Please note that our support team can assist but wait times are longer than average.
Jul 22, 08:51 EDT
Jul 22, 08:51 EDT
Monitoring -
Issues with all impacted servers have been resolved. Our teams continue to monitor the situation. We will continue to provide updates as needed.
For assistance with Windows Start-up Errors impacting locally managed workstations, please visit this knowledge base article: https://cloud.rightworks.com/xc/user/learn/kb?documentId=cqd7c0m19lth1v7bnkc0
Jul 19, 13:51 EDT
For assistance with Windows Start-up Errors impacting locally managed workstations, please visit this knowledge base article: https://cloud.rightworks.com/xc/user/learn/kb?documentId=cqd7c0m19lth1v7bnkc0
Jul 19, 13:51 EDT
Update -
Issues with most impacted servers have been resolved. Our teams continue to restore service to any remaining servers. We will continue to provide updates until a complete restore is done.
For assistance with Windows Start-up Errors impacting locally managed workstations, please visit this knowledge base article: https://cloud.rightworks.com/xc/user/learn/kb?documentId=cqd7c0m19lth1v7bnkc0
Jul 19, 12:32 EDT
For assistance with Windows Start-up Errors impacting locally managed workstations, please visit this knowledge base article: https://cloud.rightworks.com/xc/user/learn/kb?documentId=cqd7c0m19lth1v7bnkc0
Jul 19, 12:32 EDT
Update -
Issues with most impacted servers have been addressed. Our teams continue to restore service to all impacted servers. We will continue to provide updates until a complete restore is done.
Jul 19, 11:36 EDT
Jul 19, 11:36 EDT
Update -
Our teams continue to restore service to all impacted servers. More users will be able to access each minute and we will continue to update until complete restore is done.
Jul 19, 10:48 EDT
Jul 19, 10:48 EDT
Update -
Progress is being made and more and more systems are back to normal operation. Currently server access and workstation access are being worked on. We still don't have an ETA and this will vary user to user.
Jul 19, 09:40 EDT
Jul 19, 09:40 EDT
Update -
Server access continues to be restored progressively. If you can launch an application note you may not be able to launch all apps.
Jul 19, 07:53 EDT
Jul 19, 07:53 EDT
Update -
At this time the portal is available for use, however, not all servers are yet available. Our teams are processing the fix. You may also have an issue with your local computer and our teams are developing a plan to address this.
Jul 19, 07:13 EDT
Jul 19, 07:13 EDT
Update -
At this time it is expected that you will not be able to log into the portal. Once this is remedied application servers will also need to be addressed. There is no ETA for complete access.
Jul 19, 06:07 EDT
Jul 19, 06:07 EDT
Update -
We are continuing to work on a fix for this issue.
Jul 19, 05:40 EDT
Jul 19, 05:40 EDT
Update -
At this time our teams continue to work through a remedy. We have confirmed steps for resolution but do not have an ETA as to when those steps will be completed.
Jul 19, 04:58 EDT
Jul 19, 04:58 EDT
Update -
We are continuing to work on a fix for this issue.
Jul 19, 03:56 EDT
Jul 19, 03:56 EDT
Identified -
Our team is working on testing a potential solution to the issues.
Jul 19, 02:43 EDT
Jul 19, 02:43 EDT
Update -
We are continuing to investigate this issue.
Jul 19, 02:12 EDT
Jul 19, 02:12 EDT
Investigating -
Our teams are looking into an issue with connections to servers and portal.
Jul 19, 01:43 EDT
Jul 19, 01:43 EDT
Resolved -
This incident has been resolved.
Jul 23, 10:01 EDT
Jul 23, 10:01 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 23, 08:47 EDT
Jul 23, 08:47 EDT
Identified -
The issue has been identified and a fix is being implemented.
Jul 23, 08:17 EDT
Jul 23, 08:17 EDT
Investigating -
Our team is investigating reports of applications not launching for some users.
Jul 23, 07:59 EDT
Jul 23, 07:59 EDT
Jul 22, 2024
Jul 21, 2024
No incidents reported.
Jul 20, 2024
No incidents reported.
Jul 19, 2024
Resolved -
This incident has been resolved.
Jul 19, 01:41 EDT
Jul 19, 01:41 EDT
Monitoring -
We are receiving reports that users are unable to log into CCH Axcess. CCH has posted a note on their website. https://support.cch.com/
Jul 18, 19:46 EDT
Jul 18, 19:46 EDT
Jul 18, 2024
Jul 17, 2024
No incidents reported.
Jul 16, 2024
No incidents reported.
Jul 15, 2024
No incidents reported.
Jul 14, 2024
No incidents reported.
Jul 13, 2024
No incidents reported.