Authentication Issues with Cloud Applications

Incident Report for Rightworks Premier

Resolved

This incident has been resolved.

Posted Oct 22, 2026 - 13:40 EDT

Monitoring

Our teams have identified and addressed the authentication issues affecting certain browser-based and cloud applications. Access should now be restored, and we are actively monitoring the environment.

Posted Oct 22, 2026 - 11:21 EDT

Identified

We continue to experience authentication issues affecting access to certain browser-based and cloud applications. While our teams continue to investigate, users experiencing an “Authentication Failed” message should access our cloud using our backup site: https://backup.cloud.rightworks.com/login.

Posted Oct 22, 2026 - 09:38 EDT

Investigating

We are investigating reports of authentication failures affecting access to certain browser-based applications, including services such as CCH Axcess, ShareFile, and Karbon. Users may encounter an “Authentication Failed” message when attempting to sign in. Our teams are actively investigating.

Posted Oct 22, 2026 - 08:52 EDT