Application Launch Issue for Hosted QuickBooks and ACS Users

Incident Report for Rightworks OneSpace Firm Premier

Resolved

This incident has been resolved.

Posted Feb 08, 2024 - 11:00 EST

Monitoring

The fix has been implemented and we are monitoring the results. Hosted users should now be able to launch their applications normally through our live portal site.

Posted Feb 08, 2024 - 10:26 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 08, 2024 - 10:16 EST

Update

Our teams continue to investigate this issue. Hosted users can continue using our backup portal to launch their applications in the meantime - https://backup.cloud.rightworks.com/

Posted Feb 08, 2024 - 09:48 EST

Investigating

We are currently investigating an issue where hosted users are receiving an error when launching an application. Our teams are currently investigating. In the meantime, hosted users can launch their applications from our backup portal - https://backup.cloud.rightworks.com/

Posted Feb 08, 2024 - 08:59 EST